When a claim occurs, it is important to report it as quickly as possible in order to expedite the claim adjustment process.IMPORTANT STEPS
- Use the claim forms to gather as much information as possible so you are prepared to discuss all details with the Claim Call Center adjuster.
- Make sure you report the loss even if you do not have all of the information – missing facts can be reported in a subsequent call with your adjuster.
- Report your claim directly to the carrier by calling, faxing, or using their website. Attached is a carrier contact list (PDF).
- Please refer all Errors and Omission (E&O), Directors and Officers (D&O), Employment Practice Liability (EPL)(e.g., Equal Employment Opportunity Commission (EEOC), Department of Labor (DOL), and the Department of Human Rights Notice of Claims), Catastrophic Property and Litigated General Liability claims to us. See contact information below.
Our Claims Professionals are Available 24/7: 312.595.6200
In an emergency claim situation (after regular business hours or over the weekend) – please dial our main number and follow the prompts to page our claims department. One of our claims professionals will return your phone call to assist you with your claim.
During regular business hours (Monday – Friday 8:00 a.m. – 5:00 p.m.) – please ask the operator to direct your call to one of our claims professionals who will assist you with your claim. Alternately, you can send new claim information via fax to 312.595.6506 or via email to .